Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

Account Information: When you create an account, we collect:

• Email address
• Username
• Password (encrypted)
• Profile picture (optional)
• Goal photos (optional)

User-Generated Content: When you use the Services, you may provide:

• Daily habits and tasks
• Journal entries
• Goal photos and progress images
• Forum posts and comments
• Leaderboard information

Payment Information: When you purchase a subscription:

• Payment information is processed by third-party payment processors (Apple App Store or Stripe)
• We do not directly store your credit card numbers or payment credentials
• We may receive transaction confirmation data, subscription status, and receipt information

Communications: When you contact us:

• Email address
• Name
• Message content
• Any other information you choose to provide

1.2 Information Collected Automatically

Usage Data: We automatically collect information about how you use the Services, including:

• App features used and interactions
• XP earned and level progression
• Streak data and completion rates
• Time spent in the app
• Focus timer sessions
• Forum activity and engagement

Device Information: We may collect:

• Device type and model
• Operating system and version
• Unique device identifiers
• Mobile network information
• IP address
• Time zone and locale settings

Analytics Data: We use analytics services to understand app usage and improve the Services. This includes:

• App opens and session duration
• Feature usage and navigation patterns
• Performance metrics and crash reports
• Error logs and diagnostics

1.3 Information From Third Parties

Social Sign-In: If you choose to sign in using third-party services (e.g., Apple Sign-In, Google), we may receive:

• Name
• Email address
• Profile picture
• Other information you authorize the third-party service to share

Payment Processors: We receive transaction and subscription information from Apple App Store and third-party payment processors to manage your subscription status.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Services

• Create and manage your account
• Enable app features (XP system, streaks, habits, tasks, journaling, focus timer)
• Process and manage subscriptions and payments
• Sync your data across devices
• Display leaderboards and community features
• Provide customer support and respond to inquiries

2.2 To Improve and Develop the Services

• Understand how users interact with the app
• Analyze usage patterns and trends
• Identify and fix bugs and technical issues
• Develop new features and improvements
• Conduct testing and quality assurance

2.3 To Communicate With You

• Send important updates about the Services
• Provide customer support responses
• Send notifications about your habits, streaks, and goals (if enabled)
• Send promotional emails (with your consent, where required)
• Respond to your feedback and requests

2.4 To Ensure Security and Prevent Fraud

• Detect and prevent fraudulent transactions
• Protect against unauthorized access and security threats
• Enforce our Terms of Service
• Comply with legal obligations

2.5 For Analytics and Research

• Measure and analyze app performance
• Understand user demographics and preferences
• Conduct research to improve user experience
• Generate aggregated, anonymized statistics

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud Hosting and Storage: To securely store and process your data
• Analytics Services: To understand app usage and improve user experience
• Payment Processing: Apple App Store and third-party payment processors for subscription management
• Customer Support Tools: To respond to your inquiries and provide assistance
• Email and Communication Services: To send transactional and promotional emails

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 With Other Users (When You Choose to Share)

Certain features allow you to share information publicly or with other users:

• Community Forums: Your forum posts and comments are visible to other users
• Leaderboards: Your username and XP/level may be displayed on leaderboards
• Profile Information: Your profile picture and username are visible to other users in community features

You have control over what you share in public areas of the Services.

3.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Requests from government or law enforcement agencies
• Situations involving potential threats to public safety or security
• Situations necessary to protect our rights, property, or safety, or that of our users or others

3.4 Business Transfers

If Lock In is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: We retain your account information while your account is active
• User Content: We retain your habits, tasks, journal entries, and goal photos until you delete them or close your account
• Analytics Data: We retain aggregated, anonymized analytics data for research and improvement purposes
• Payment Data: We retain transaction records as required for tax, accounting, and legal compliance purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or security purposes.

5. Your Privacy Rights and Choices

5.1 Access and Update Your Information

You can access and update your account information at any time through the app settings. This includes:

• Profile information
• Email address
• Password
• Notification preferences

5.2 Delete Your Data

You have the right to delete your personal information:

• Delete Specific Content: You can delete individual habits, tasks, journal entries, goal photos, or forum posts within the app
• Delete Your Account: You can delete your entire account and all associated data through:
  • App Settings > Account > Delete Account
  • Contacting us at support@trylockin.app

When you delete your account, we will permanently delete your personal information within 30 days, except as required by law.

5.3 Control Notifications

You can manage notification preferences through:

• In-App Settings: Enable or disable specific notification types
• Device Settings: Control app permissions for push notifications

5.4 Opt-Out of Marketing Communications

If you receive promotional emails from us, you can opt out by:

• Clicking the "unsubscribe" link in the email
• Adjusting your email preferences in app settings
• Contacting us at support@trylockin.app

Note: You cannot opt out of transactional emails related to your account, security, or subscription management.

5.5 Data Portability

You may request a copy of your personal information in a structured, machine-readable format by contacting us at support@trylockin.app. We will provide this within 30 days of your request.

5.6 Additional Rights for EU/UK Users

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to Object: Object to processing of your personal data
• Right to Restriction: Request restriction of processing your personal data
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at support@trylockin.app.

5.7 Additional Rights for California Users

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: Request information about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at support@trylockin.app. We will verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest
• Authentication: Secure authentication mechanisms protect account access
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: We regularly review and update our security practices
• Secure Data Centers: Data is stored in secure, industry-standard facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Children's Privacy

Lock In is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. If we discover that we have collected personal information from someone under 18, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@trylockin.app.

8. International Data Transfers

Lock In is based in the United States. If you access the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country of residence. By using the Services, you consent to the transfer of your information to the United States and other countries.

For users in the European Union or United Kingdom, we rely on appropriate data transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection of your personal information.

9. Third-Party Services and Links

The Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our Services.

Note on Third-Party Analytics and Payment Services: We use third-party analytics tools to understand how users interact with our app and improve our Services. We also use third-party payment processors (including Apple App Store for in-app purchases) to process subscription payments. These services may collect information as described in their own privacy policies.

10. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies to collect usage data and improve the Services.

Types of Tracking Technologies:

• Cookies: Small data files stored on your device
• Analytics Tools: Services like PostHog that help us understand app usage
• Session Data: Information about your interactions within a single session

Your Choices:

• Browser Cookies (Web): You can control cookie preferences through your browser settings
• Mobile App Tracking: You can manage tracking preferences through device settings (iOS: Settings > Privacy > Tracking)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting a notice in the app
• Sending an email to the address associated with your account
• Updating the "Effective Date" at the top of this policy

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes become effective constitutes your acceptance of the updated policy.

12. California "Do Not Track" Disclosure

Lock In does not currently respond to "Do Not Track" (DNT) signals from web browsers. We may adopt DNT protocols in the future as industry standards develop.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For data protection inquiries from EU/UK users, you may also contact your local data protection authority.

14. Supplemental Privacy Notice for Specific Regions

14.1 European Union and United Kingdom

Legal Basis for Processing:

We process your personal information on the following legal bases:

• Contract Performance: To provide the Services you've requested
• Legitimate Interests: To improve and secure the Services
• Consent: For marketing communications and optional features
• Legal Obligations: To comply with applicable laws

Data Protection Officer: For data protection questions, you may contact us at support@trylockin.app.

Automated Decision-Making: We do not use automated decision-making or profiling that produces legal or similarly significant effects.

14.2 California

Categories of Personal Information:

We collect the following categories of personal information as defined by the CCPA:

• Identifiers (email, username, device ID)
• Commercial information (subscription and purchase history)
• Internet activity (usage data, analytics)
• Geolocation data (general location based on IP address)

Disclosure of Personal Information:

We do not sell personal information and have not sold personal information in the past 12 months.