Delete Your Lock In Account

1. Delete your account inside the app

If you can still open Lock In and sign in, delete your account from the app:

1. Open the Lock In app and sign in.
2. Open Profile.
3. Open Settings.
4. Tap “Delete Account”.
5. Review the warning and confirm deletion.

This permanently deletes your Lock In account. The deletion cannot be undone. After you confirm, you are signed out and you cannot sign back in to the deleted account.

In-app deletion is initiated immediately when you confirm.

2. Request deletion without access to the app

If you cannot use the app, email a deletion request to support@trylockin.app with the subject line:

Lock In Account Deletion Request

Send the request from the email address associated with your Lock In account. Do not include passwords, access tokens, payment card numbers, or other sensitive credentials.

Lock In may request reasonable verification before processing the request, so that someone else cannot delete your account without authorization. Typical verification is confirming that the request was sent from the email on the account.

3. Data deleted

Account deletion removes your authentication account and account-linked application data, including:

• Profile information, handle, name, onboarding answers, preferences, and profile metadata
• Tasks, habits, goals, completion history, streaks, categories, and tags
• Journal reflections and chat-usage records
• XP, OVR, attribute progress, XP history, rank snapshots, and season results
• Workout history, workout sets, routines, custom exercises, and muscle ranks
• Community posts, comments, votes, notifications, reports, mute relationships, and friendships
• Goal-photo and habit-photo database records
• Screen Time rules and settings stored by Lock In
• Referral records
• Subscription-entitlement records linked to the account

Deleting your Lock In account does not automatically cancel an App Store, Google Play, or web subscription. Cancel subscriptions through the store or service where you purchased them (Apple, Google Play, or the web checkout provider).

4. Data retained and retention periods

After deletion is confirmed, Lock In deletes your personal information within 30 days, except as listed below.

• Application account data: deleted within 30 days of confirmed deletion.
• Backup copies: remaining copies in encrypted backups are overwritten as backups rotate and are fully purged within 30 days.
• Support emails: deletion-request emails sent to support@trylockin.app may be kept up to 30 days after the request is completed, then deleted, unless a longer period is required to resolve a dispute or legal claim involving that request.
• Aggregated analytics: anonymized, aggregated usage statistics that are not linked to your account and cannot identify you may be retained indefinitely for product research and improvement.
• Payment and subscription records held by third parties: records held independently by Apple, Google, Stripe, Superwall, or another payment provider are governed by that provider’s policies and may not be deleted by deleting the Lock In account.

Lock In does not keep a separate copy of payment card numbers. Payment credentials are processed by the store or payment provider, not stored by Lock In.

5. Processing time

In-app deletion is initiated immediately when you confirm “Delete Account” in Settings.

Emailed deletion requests are processed within 48 hours of receiving a request sent from the email address associated with the Lock In account, including any reasonable identity verification.

After a request is processed, account-linked personal information is deleted within 30 days.

6. Contact

Questions about account deletion can be sent to support@trylockin.app.